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Comcast Claims Your Cable Modem For The Nation Of Comcastlandia
Jim owns a cable modem. It got old, so he got a new one. Now Comcast has claimed the old one as their property, says it has not been returned, and wants money. Jim does not want to relinquish the...
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DirecTV Says It Won't Bill Me For Free Channels, Bills Me Anyway
Eric signed up for DirecTV and got a couple premium channels for free as a sign-up bonus. He didn’t want the channels and asked to have them removed from his account immediately because he was afraid...
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I Got A Free Night In A Hotel: Should I Complain?
Ryan writes that he has a moral dilemma. Traveling for a wedding, he and his wife checked in to their hotel late. Past midnight. Somehow, this resulted in their not being charged for the first night of...
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DirecTV Finds Out It's Overcharged Me By $400, Forks It Over
Lance has a rare story of a company finding out about its own long-term mistake, owning up to it and offering to make good on the error before it’s caught. DirecTV discovered it had been double-billing...
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Watch For Mysterious Data Usage On Your iPhone
If you’re on one of AT&T’s limited data plans, you’d better start carefully monitoring the data usage, because some customers are noticing unexplainable daily hits on their accounts. The support...
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AT&T Says It Will Call Me Back About Bill Dispute, Sends Me To Collections...
Consumerist reader Sam says he cancelled his AT&T service on June 8. But when he got the bill a few weeks later, it hadn’t been prorated and was demanding payment for the entire month. Little did...
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I Paid My Bill In Person, Suddenlink Doesn’t Believe Me
E. knows that he paid his Suddenlink (ISP/cable) bill, but Suddenlink doesn’t. Which is interesting, because he physically went to one of their offices, wrote a check that left a carbon copy, and paid...
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Comcast, Where Your Auto Pay Is Simultaneously On And Off
On the left, Comcast’s site says Auto Pay is off. On the right, the Comcast bill indicates Auto Pay is on. When you put a monthly bill on auto pay, it’s easy to occasionally take for granted that the...
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Verizon Sends $3,020 Phone Bill To Website That Doesn’t Use Verizon
(chrismar) It’s always frustrating when you receive a bill that, without even having to break down the numbers, you know right away is too high. It’s even more frustrating when you know the bill is too...
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Former Verizon Wireless Customers Receive $2 Million Bill, Are Slightly Confused
A couple in Oregon started mobile phone service with Verizon Wireless, then decided not to stick with the company after some billing weirdness. Something obviously wasn’t right when they received a...
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